Free delivery Australia-wide & beautiful gift-boxing with every purchase!

Free delivery Australia-wide & beautiful gift-boxing with every purchase!

Faq

Frequently Asked Questions

ORDERS

Yes, you will receive a 'Thank You' email from us confirming your order has been processed after the payment has been accepted. You will also be provided with a courier tracking number so we can track the delivery status of your order.

We accept Zip pay.

  • - PayPal
  • - MasterCard
  • - Visa
  • - American Express

Note: We do not apply any penalty fees to any credit card transactions.

All prices detailed on our website are inclusive of GST.
We offer Zip pay. After pay will be coming soon.
You can change the details of your order or cancel your order within 3 hours of receiving your order confirmation notification. Please contact us by email from Monday – Friday 9am – 5pm (AEST) at info@feyrehome.com. If contact is made outside of these hours, the order will be shipped as per the original order.
If you find that a colour or size is not currently available, a notification will appear next to the product advising the estimated date that it will be back in stock again.
No, we only sell in sets (Sheet Sets, Duvet Sets and Quilted Bedspread Sets).
Yes, we are happy to ship order to overseas destinations. Our bedlinen offering is based on standard Australian sizes. Please note, bedlinen sizes differ between most countries, notably fitted sheets, so please select your order carefully. Please contact us by email info@feyrehome.com for any international order requirements.

RETURNS POLICY

Our brand philosophy is very simple - we appreciate the importance of your trust when buying Feyre Home products and as a result, our entire Supply Chain is committed to uphold the highest standards of quality for our product range. Coupled with this is our aim for total customer satisfaction including a simple and uncomplicated Returns Policy to ensure you are 100% satisfied.

Details of our Return Policy:

This can happen!

  • - We will happily accept a return for any orders received within 30 days from the purchase date.
  • - The goods must be unused and still in the original complete packaging.
  • - For change of mind returns, the original shipping charges are not refundable and, if you are exchanging for an alternative item, a return shipping charge will be applied.
  • - Cost of return postage is to be sent by prepaid and trackable postage.
  • - To process a return, click on the link provided and follow the prompts detailing how to return the goods.
  • - You will be notified by email, once goods have been received at our warehouse.
  • - Refunds will be processed once the products are inspected.
  • - Please allow 3-5 business days for your return to be processed.
  • - Refunds will be made to the original payment method.

Supplying the highest quality products is our pride and passion with thorough quality control measures a feature of our supply chain. All Feyre Home products undergo a number of strict quality control inspection points.

In the unlikely event that you have received a faulty product:

  • - Claim for faulty goods must be notified to us within 30 days from the purchase date.
  • - Please email info@feyrehome.com so our customer service representative can attend to this issue as a priority.
  • - Great detail is undertaken in the inspection process before all orders are despatched. If, however you find that any of our products are faulty, damaged or we have not delivered what you ordered, we will of course exchange these products free of charge including return shipping.
  • - We cannot accept returns on any items damaged as a result of normal wear and tear or due to misuse or failure to follow our detailed care instructions.

SALES PROMOTIONS

We offer 1 sales event per year – our end of financial year clearance to allow new products and colors to be added to our range. ?

Yes, we offer a range of promotions including:

  • - Events throughout the year including:
    • o Mother’s Day
    • o Father’s Day
    • o Christmas
    • o Valentine’s Day
  • - End of financial year sale.
Yes, we welcome all interior designers, home stylists, hospitality and media. Please fill out the Application Form link or contact us by email for more information at info@feyrehome.com.

SHIPPING

We ship to any address in Australia.

There is NO extra cost! All Feyre Home products are shipped free of charge.

All orders received before 12:00pm (AEDT) will be shipped on the same day, unless you are notified otherwise……or; All orders will be despatched within 24 hours of order confirmation.
Our preferred carrier is Australia Post.
  • - Metropolitan cities = 2-3 days
  • - Country = 5 days
Yes, you will be provided with an Australia Post consignment reference number. Australia Post will provide updates on the tracking of your order. You can also log onto www.auspost.com.au, then enter your consignment reference number and a complete updated delivery status will be provided.
Yes, you can change the delivery address if we are notified by email within 3 hours of your order confirmation. Please email info@feyrehome.com.
A signature will be required for all deliveries, so please make sure that you provide a delivery address where someone you know will be available to receive your goods. If no one is available to sign for the goods, the parcel will be delivered to your local post office for pick up.
Yes, Australia Post deliver to PO Boxes.
  • - Yes, we provide an Express Shipping service also through Australia Post.
  • - You will receive an Express Post courier reference number.
  • - Delivery is guaranteed in 2 days.
  • - A surcharge of $25.00 will be placed on all orders for this service.

PRODUCT SIZES

We supply based on standard Australian sizes.

Sizes are Width (W) x Length (L)

SHEET SETS

SingleKingSingleDoubleQueenKing
Filted Sheet91cm x 190cm x 40cm107cm x 203cm x 40cm137cm x 190cm x 40cm152cm x 203cm x 40cm180cm x 203cm x 40cm
Flat Sheet180cm x 260cm230cm x 260cm230cm x 260cm245cm x 260cm275cm x 260cm
Pillowcases48cm x 74cm48cm x 74cm48cm x 74cm48cm x 74cm48cm x 74cm

DUVET SETS

SingleDoubleQueenKing
Duvet Set140cm x 210cm180cm x 210cm210cm x 210cm245cm x 210cm
Pillowcases48cm x 74cm48cm x 74cm48cm x 74cm48cm x 74cm

QUILTED BEDSPREAD SETS

Single/DoubleQueen/King
Quilted Bedspread220cm x 200cm270cm x 220cm
Quilted Pillowcase65cm x 65cm65cm x 65cm

Remember to please carefully check sizes…..as unfortunately every country has different size bedlinen……particularly fitted sheets.

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